Two weeks ago, we started making ice cream with Emma, and so far, we're very happy with it. Emma arrived safely packaged and seems solid and high-quality. Making your own ice cream with this machine is a lot of fun, and the results are outstanding. So far, we've made chocolate ice cream, vanilla ice cream, mango sorbet, and frozen yogurt. All great. The often-criticized scraping of the stirrer is admittedly a bit tedious, but it's not a big problem for us. Unfortunately, the ice cream loses some of its creaminess after a few days in the freezer; perhaps Springlane can offer a tip here. We're also very happy with the customer service. We mistakenly ordered Emma with two tubs and only realized after ordering that this order was also available as part of a special offer. The extra cost for the tubs was refunded without any problems. Great Springlane. We highly recommend Emma.